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Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)

Find quick answers to some of the most commonly asked questions on Umoh.

Updated over a month ago

Attendance and name tag printing*

Name tag printing service is currently avaliable only in Korea.

  1. How do I set up my device to check for attendance?

    • Setting up to check in users is simple. Follow the steps below.

      • Go to your events page. Ensure you are a host - otherwise this option will not be avaliable to you.

      • Navigate to your Dashboard,

      • Navigate to the bottom-most menu on the left side, Attendance/Checkin

      • If you have an external QR scanner, leave as-is.

        • Enable "Print Badge" if you are printing badges.

      • If you have are utilizing the built-in camera of your device, select that function.

        • Enable "Print Badge" if you are printing badges.

      • Choose the "Direct Print" if you are manually checking attendance, and need to print badges accordingly.

  2. How do users check in?

    • Users click on the QR icon on their "My Profile" page to open up the QR code.

    • Display it to the scanning device.

    • If succesful, the following message should appear on the reader "You are now checked in!"

  3. Do I need a dedicated device to scan users?

    • No! Any device that can connect to the internet and has a camera can scan users. Phones, tablets, laptops, or computeres with webcams all work.

      • No app download needed(though recommended for stability)! Everything works smoothly through our web app.

    • For a professional look, we recommend going with a dedicated QR scanner.

    • For a budget friendly approach, we suggest upcycling an old phone.

  4. How does the Print Badge function work? (Currently avaliable only in Korea)

    • The add-in function allows our dedicated printer to scan users' nametags as they check in for attendance. This way, only those who attended the event have a nametag they can display at the event.

    • As long as the [scan] feature is enabled to a computer or tablet connected to a printer, this scan feature works.

  5. What is the size of the Badge?

    • The size is 3" x 2" (76mm x 50mm), which is slightly smaller than a standard business card.

  6. Are custom sizes for Badges avaliable?

    • Currently, we only offer 3" x 2" (76mm x 50mm) for the name tag.

    • You are free to customize your back plate. We find the A6 size works best with our name tag solution.

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